Refund & Returns Policy

At The Vape Dispo, we strive to offer high-quality vape hardware you can rely on. Your satisfaction is important to us, and while we hope you’ll be happy with every order, we understand that issues can occasionally arise.

This Refund & Returns Policy outlines your rights as a customer, and the steps to take should you experience any problems with your order.

DAMAGED, FAULTY, OR INCORRECT ITEMS

Please notify us within 7 calendar days of receiving your parcel at hello@thevapedispo.com. Include:
– Your full name and order number

– A clear description of the issue
– Supporting photos

We’ll resolve it with a replacement, refund, or store credit, depending on the issue. Please do not dispose of the item until we’ve assessed your claim.

RETURNS FOR UNUSED PRODUCTS (CHANGE OF MIND)

Return unused, unopened items in original condition within 14 days. Contact us first to authorise the return. Return shipping is the customer’s responsibility unless the return is due to a fault on our end.

Once received and inspected, we’ll refund your original payment method within 3–5 working days (excluding shipping).

ITEMS THAT CANNOT BE RETURNED

– Used or filled cartridges
– Items without prior return approval
– Returns beyond 14 days
– Final sale or clearance items

EXCHANGES

Need something different? Contact us within 7 days and we’ll do our best to help. Shipping fees may apply.

REFUND PROCESSING TIME

– Refunds: 3–5 working days after approval
– Exchanges: Processed after return received
– Store credits: Issued as a discount code

CANCELLING AN ORDER

You may cancel your order if it hasn’t shipped yet. Contact us ASAP. Dispatched orders follow the return policy.

NEED HELP?

We’re here to assist at: hello@thevapedispo.com

This policy complies with UK Consumer Contracts Regulations.